Maximizer Enterprise eCRM Suite
features fully customizable Employee, Partner, and Customer
Portals that integrate with the corporate database and your
website to save time and streamline operations.
Share information
with all staff
The Employee Portal isn't just for sales staff - it
creates a central location for all staff to locate company
information. Save time and keep all employees productive by
adding your existing corporate Intranet or creating a new
one fully customized with your own corporate colors, logos,
and imagery. Improve internal communications and ensure corporate
standards are met by posting documents such as accounting
forms, employee forms, logistics processes, marketing progams,
and more.
Give anywhere access
through the Employee Portal
With sales and other employees travelling and located
around the world, you can't afford to have any down time.
Improve productivity by giving access to critical corporate
and customer information through the Employee Portal - all
they need is Internet access, and a standard web browser,
or web-enabled PDA.
Employees can log in from anywhere to securely
access the corporate database and easily carry out day-to-day
tasks: view and update customer information, act on new sales
Opportunities, and add or modify appointments in shared calendars.
Analyze information
to make better decisions
Cut through the information in your database to analyze
marketing campaigns, monitor the sales Opportunity pipeline,
or forecast revenues. The Employee Portal's Reporter, powered
by Crystal ReportsÒ, enables you to query your database
and view pre-formatted reports and graphs right inside a web
browser, in real-time - so managers can access critical information
from anywhere.
Identify your most profitable customers,
and know which sales teams are on target. Search the report
for the information you want, drill down for more detailed
data, and even export to other formats.
The Key Indicators dashboard provides executives
with a high-level snapshot of real-time information on the
company's performance, to see which areas are doing well and
which areas need attention. Select from a list of Indicators,
including marketing campaign status, sales Opportunity status,
and pipeline reports. Customize the appearance, and set alarms
to be notified when an Indicator reaches a critical level.
Qualify and distribute
web leads
Your website is becoming one of your most valuable
marketing assets - so don't let those leads slip away. Use
wizard-driven tools to create customized web forms and collect
valuable customer information that gets automatically entered
into your database. Gather prospect contact information, conduct
online surveys, and collect customer profile information.
Identify hot leads and create automatic processes
so the appropriate sales person or partner can follow-up to
close the sale. With customizable smart lead assignment, sales
people can view new leads in their Opportunity Manager every
day to act on the leads that have been assigned to them -
whether by sales territory, product group, volume, or any
other qualifier you chose.
Save time with Online
Customer Self-Service
Enable customers and partners to resolve their own
product or technical issues with online access to your searchable
Knowledge Base articles and documents. If they need more help,
allow them to create and check on real-time status of customer
service requests sent directly to your service or technical
representatives.
Streamline lead distribution
With resellers, agents, and business partners located
around the world, it's often a challenge to manage all of
them - forwarding leads, seeing their sales pipeline status,
and helping them with quotes and presentations. The Partner
Portal enables you to streamline sales lead distribution by
assigning sales Opportunities to specific Partners. When the
Partner accesses the secure Partner Portal through a web browser,
they can access all of the details of their new Opportunities
and view company news and documents. They can even participate
in web-based discussions with the head office and other Partners
to share ideas and collaborate on sales leads. From the head
office, closely monitor partner activities and accurately
forecast sales.
Increase Revenues
with Online Selling
With a self-hosted ecommerce store, your customer
reach becomes boundless. Plus free up time for sales people
to focus on selling more complex products or acquiring new
customers. The eStore module enables you to easily create
and customize a professional online store, complete with product
categories, images, cross-sell links, tax and shipping calculation,
and multiple currencies.
Increase repeat business with promotions
and seasonal offerings through ecoupons delivered with the
Marketing Campaign Manager, that customers can redeem through
your online store. Enable multiple levels of pricing for volume
discounts and partner sales.
When you're ready to take orders, process
credit card transactions in real-time, through one of several
accredited payment gateways that protect your customers with
SSL encryption, and protect you against credit card fraud.
Close the loop between sales, marketing,
and customer service by tracking leads and online revenue
from email campaigns, and enabling customers to check on the
status of their online orders. Even manage all web orders
and follow-up processes through the built-in OrderDesk.
Create customized
web experiences
Do you wish you had more personal interaction
with your web visitors so you could turn them into customers?
Whether visitors are coming to you from your email campaigns
or from search engines, the Customer Portal enables qualified
leads and extensive information to be captured in your database.
Create personalized web experiences such as surveys, request
forms, or private pages and also see which customers are active
on your site by tracking responses directly in their contact
record. Empower customers to log into the Customer Portal
to view their orders, and update their profiles, including
newsletter subscriptions and product interests. The fully
customizable Customer Portal acts as an interface between
your database and your customers, to demystify your web business.
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